As Chief Operating Officer, subject to regulatory approval, Joe is responsible for customer operations across the bank.
Over the last 20 years, Joe has been working to deliver great customer and business outcomes in a number of roles. Most recently, he was COO at OVO Energy, supporting a team of 7,500 and helping build a reputation for leading customer service. Prior to this, he was the CEO at first direct, and earlier in his career he held leadership roles in retail, finance and telecoms.