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Looking after your personal information is a responsibility we take really seriously. This notice explains how and why we use your information, and what we do to help keep it safe. It applies to anyone who applies for a job at Starling Bank.

You don’t have to share your information with us, but we might not be able to process your application if you don’t. And if we offer you a job, you’ll need to pass some pre-employment checks which we’ll need your personal information for. If you don’t provide it, your offer might be withdrawn. Equal opportunities data – like your gender and ethnicity – is optional. Not sharing it won’t affect your application.

The ‘data controller’ is us, Starling Bank Limited. Our company number is 02092149. Our registered office is at 5th Floor, London Fruit & Wool Exchange, Duval Square, London, E1 6PW. You can contact our Data Protection Officer at privacy@starlingbank.com.

The types of data we collect and why

We have to have a valid reason for using your information. This is called the ‘lawful basis for processing’. How we use your information – and the lawful basis for using it – depends on the type of information we collect and the reason we collect it.

Key type of data What we use it for Lawful basis
Name, home address, date of birth, email address, telephone number To contact you about your application and ask for any more information we might need. To fulfil a contract we may enter into with you
Education (including qualifications) To match your skill set and knowledge to the role you have applied for. To fulfil a contract we may enter into with you
Employment history, including the contact details of any references To make sure your experience aligns to the responsibilities you may have at Starling. To fulfil a contract we may enter into with you
Credit history information To understand your history of any financial behaviours that might affect your ability to carry out tasks at Starling. To comply with the law or other regulation
Salary expectations To understand if your expectations align to the range we’re able to offer for the role you’ve applied for. To fulfil a contract we may enter into with you
Entitlement of work To make sure you’re legally allowed to work in the UK. To fulfil a contract we may enter into with you

Every now and then, we might ask you for information that may seem sensitive, known as ‘special category’ data. We’ll only ask for this when we really need to, and we’ll apply higher levels of protection to it to keep it safe.

Type of special category data What we use it for Lawful basis
Health data & reasonable adjustments To adjust the process to suit you, where we can. We’ll only process this information if you give us permission. With your clear and informed consent
Criminal record data To make sure you’re suitable for the role, where necessary. To comply with employment law
Relationships with someone at Starling To make sure there’s no conflict of interest during your employment. To comply with the law or other regulation
Social media information To get a more well-rounded view of who you are so we can make sure you’re suitable for the role. With your clear and informed consent
Ethnicity and background To help us make sure we’re offering equal opportunities. You don’t have to share this information if you don’t want to. With your clear and informed consent

We may also need to process data from job applicants to respond to and defend against legal claims. We’ll only do this when we need to, and we’ve made sure that we’d be using your data in a way that you’d reasonably expect.

Where we collect your information from

We collect information from:

  • your CV
  • background checks using an ID, like your passport
  • interview notes and assessments

We might also collect information from third parties, but we’ll always let you know before we do. These third parties might include:

  • former employers
  • credit check companies
  • criminal check companies

Who we share your information with

We’ll only share your information with those who are involved in the recruitment process. This includes:

  • members of the People team
  • hiring managers
  • IT staff

If we offer you the job, we might also have to share your data with third parties so they can run background screening checks. We’ll let you know before we share it for this reason.

How we protect your personal information

Any information about you will be securely stored on our systems, which very few people have access to.

We have policies and controls in place to make sure that your data is not lost, accidentally destroyed, misused, or disclosed, and is only accessed by employees who need it to carry out their responsibilities.

How long we’ll keep your information for

If we don’t offer you the job, or you don’t accept it, we’ll keep your personal data for 12 months.

If we offer you the job and you accept it, we’ll transfer your personal data to your personnel file and keep it for however long you stay working for us.. You’ll be able to find more details in your staff privacy notice.

Your rights

Under the UK GDPR, you have the right to:

  • access the information we hold about you
  • have your data corrected, deleted or restricted
  • object to us processing your information
  • have your data transferred somewhere else
  • not have your data used for profiling or automatic decision-making
  • stay informed about how we use your information

If you would like to exercise any of these rights, please contact privacy@starlingbank.com. We’ll aim to respond within one calendar month.

If you think we’ve broken data protection laws when it comes to your information, you can raise a complaint with the.Information Commissioner's Office (ICO).

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