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Terms and Conditions

Access for everyone

If you would like to receive any of our terms in another format, such as large print, braille or audio, please contact us:

  • You can call us on 020 7930 4450, we’re here for you 24/7

  • Send us an email at help@starlingbank.com, and we’ll get back to you as soon as possible

  • Log into your app, tap the menu icon in the top right corner, tap ‘Help’ and then ‘Talk to Starling’


Information on this page

This page contains important legal documents for Starling Bank. It includes the personal and business account terms currently in effect (or due to come into effect on a future date), as well as other legal documents – such as our Fee Information documents, Privacy Notice, Cookies Policy, Marketplace Terms and Competition Terms.  

You can use the links below to jump to the relevant sections you’d like to look at:

Account terms and conditions and Rates, Fees and Charges


Mobile App terms

Fee Information Documents

Marketplace 

Privacy Notice 

Starling Bank Website 

Digital wallets 

General Competition Terms 

Connected Card Terms and Conditions

  • Until 19 February 2025, the Connected Card Terms and Conditions dated 8 April 2020 are applicable

Click here for your terms until 19 February 2025

  • From 20 February 2025, the Connected Card Terms and Conditions dated 20 February 2025 are applicable


Click here for your terms from 20 February 2025

Personal Mobile App terms

Starling Bank Limited is a member of the Financial Services Compensation Scheme and the Financial Ombudsman Service. Starling’s remuneration policy is aligned to the FCA and PRA’s Remuneration Code (per PRA requirement referenced SYSC 19D 3.13(R)) and complies with the 12 key principles outlined in that code. This means that the remuneration structure (which is reviewed annually) supports Starling’s business strategy and its long term interests, promotes effective risk management and has transparent governance.

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