Current account service information
Current account service information
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Find out moreThe Financial Conduct Authority requires us to publish the following information about our personal current accounts.
How and when you can contact us to ask about the following things:
Contact details:
24 hour help - Telephone, in-app chat, email
Telephone - 020 7930 4450
Mobile banking - In-app chat
Note: this is a list of common queries. It does not represent the full list of queries you can raise in relation to your account.
How and when you can use your bank account to do the following things:
Note: this is a list of common actions. It does not represent the full list of actions you can take in relation to your account.
Information about operational and security incidents
We are obliged to notify the Financial Conduct Authority if we become
aware of a major operational or security incident which prevents our customers
from using our payment services.
Complaints data
Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data.
The most recent summary is available on our complaints data page.
The Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about us at https://www.ombudsman-complaints-data.org.uk/
What is the interest rate being charged on our products?
How do our overdrafts compare?
A good way to compare the cost of our overdraft with other overdrafts
or other ways of borrowing is to look at APR. The APR shows the cost of borrowing over a year.
Information about overdraft pricing in the 3 months between 1st October 2024 and 31st December 2024
Opening a current account with us
Replacing a debit card
API performance
Starling is a champion of the API economy and Open Banking. This is a ground zero commitment for us: back in 2014 when Starling was founded we decided to build our bank on open APIs from Day 1. We did this not because it was a legal requirement, but because we felt - and still do feel - that it was the right thing to do. The API economy is the future.
In addition to this service information, we are also required to publish the Competition and Markets Authority independent survey quality results for personal accounts.