Policy, partnerships and using tech for good. We’re on a mission to make value-led banking the industry standard.
So neither will we. As a branchless, largely paperless bank with debit cards made of 95% recycled plastic – and as a founding member of Tech Zero – we’re greener by design. But our sustainability mission doesn’t stop there.
Our founder Anne is the only woman in British history to start a bank. In the traditionally male industries of finance and tech, women make up 45% of our leadership team, and we’re signed to the Women in Finance charter to improve that every year.
Providing people with better access to nature, and investing in sustainability projects. Successfully refer a friend to Starling and earn a two-person National Trust day pass!
We’re a founding member of TechZero: a climate action group for UK tech companies committed to fighting the climate crisis.'
The now iconic summer of 2022 was #OurTime to change the game, and champion women’s football. And we’re still supporting women’s football today.
We prefer not to charge fees – and mostly don’t. But if we do, we make it clear how much you’ll pay and what it’s for, up front, so you’ve got all the information to make the right decision for you.
Selling customers products they don’t need? Not really our thing. Plus we make sure the language we use is clear, transparent and inclusive, so you’re never confused, left out or in the dark.
Innovation, meet action. Our first #MakeMoneyEqual mission showed how women and men are spoken to differently about money – and advocated for change. Then we campaigned to get better representation of women in financial imagery. Now we’re taking on the gender play gap in kids!
Great technology: great responsibility. We’re committed to sharing what we build equally across society, and minimising our social, economic and environmental impact.
Innovating and educating to fight fraud and money laundering, to protect you (and help you protect yourself).
Maintaining best-in-class practices to protect your data and personal information – always.
Monitoring our algorithms, technology and language to check we’re free from bias and inclusive to all.
Money management features, gambling blocks and supporting vulnerable customers (meet our Connected card).
We never invest in businesses that are harmful to individuals, groups or society in general (for example, arms manufacturers, tobacco companies or the fossil fuel industry).
We’re a Living Wage employer, and we’re embracing flexible working, because it works best for our people. We work hard to make sure Starling’s a fair, open and safe working environment with compassion and inclusion at its core.
A different kind of bank needs different kinds of people to build it. That’s how you build something that makes money work for everyone.
We’re a signatory of the If Not Now, When? campaign for Black inclusion, and run an employee-led Diversity & Inclusion forum that works across LGBTQ+, race and ethnicity, mental health and disability.
We’re also a Disability Confident employer, and a member of Neurodiversity in Business, to improve Starling for neurodivergent Starlings and provide better access to neurodivergent talent.
Inclusive banking means looking after everyone. We ask people with disabilities what they’d like us to build, and run accessibility audits to make sure our app, cards and customer service are accessible for all types of people.
Plus small things can make a big difference. We’ll add notes to an account – with permission – so that our vulnerable customers don’t have to repeatedly explain themselves. And offer kind, patient support when it comes to lending and collections.
We have a zero-tolerance stance towards slavery and trafficking, and protect human rights by constantly creating and improving our systems and controls.
Our modern slavery statement
Our tax affairs will always line up with the law in the UK or any other country.
We support charities and non-profit organisations, and we’re transparent about our donations. Our team receives 16 hours of paid voluntary leave each year.
